Refund Policy

At Flame Adept, we strive to ensure that our customers are completely satisfied with their outdoor cooking experiences. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to make your shopping experience hassle-free.

Eligibility for Refunds

You may be eligible for a refund if:

  • The product is unused and in its original packaging.
  • You initiate a return request within 30 days of receiving your order.
  • The item is not a final sale or a custom product.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at [email protected] with your order number and reason for return.
  2. Our team will provide you with a return authorization number and instructions on how to return the item.
  3. Pack the item securely, including all original packaging, and ship it back to us using a traceable shipping method.

Processing Refunds

Once we receive your returned item, we will inspect it to ensure it meets our eligibility requirements. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exclusions

Please note that we do not offer refunds on:

  • Gift cards
  • Sale items
  • Items damaged due to misuse or normal wear and tear

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to reach out. We are here to help ensure your outdoor cooking adventures are enjoyable and rewarding!